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MYOB – Common Printer Errors and ways to solve them
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Published on Tuesday, 24 September 2013 13:48
If there are print errors coming up with numbers from -5 to 5, these are common printer low-level system errors that come from Windows warnings. They are NOT error messages from the accounting software (those MYOB errors all have 4 digits). Errors range from not having enough hard drive space to a corrupt print driver.
NOTE: – you MUST have a printer driver installed, whether or not you are using a printer, to allow reports to be displayed by the software.
What are the common errors that occur? The following are Windows system related errors:
-5 Not Enough Memory
-4 Out of Disk Space
-3 User Cancelled Print
-1 General Error
1 Printer not Named (Go to Control Panel)
2 Printer Driver not Specified (Go to Control Panel)
3 Print Port not Specified (Go to Control Panel)
4 Name of printer driver too long - device in WIN.INI (if line is longer than 80 characters you will get this error)
5 Create DC call unsuccessful (DC = Display Context). This can occur in printing to the printer or the screen. You may receive this error message, "Call to create DC failed, error #5." If you are printing to the screen or printer this can be caused by not having a suitable video driver, or printer driver, or having Port as None in the windows section of the WIN.INI file. You will receive this message when you attempt to open/print without a printer attached. Also make sure you have a printer driver installed on your computer.
Note: See also support note Printer Error 5 when using Windows Vista, Windows 7, or Windows 8 contains information specific to these Windows versions.
Any other printer error with a number other than -5 to 5 is totally specific to the manufacturer's printer or printer driver software. These errors can be found in the Printer Manual or you can contact the printer manufacturer for support.
Solutions to Solve Errors
- Ensure a default printer is specified in Windows.
- Windows XP: Click the Windows Start button and choose Printers and Faxes. Right-click your default printer and choose Set as Default Printer.
- Windows 7: Click the Windows Start button and choose Devices and Printers. Right-click your default printer and choose Set as Default Printer.
- Check how much free space is on the Hard Disk Drive (500MB is a realistic minimum).
- Reinstall the printer driver through the Windows Control Panel. Refer to support note Reinstalling a printer driver in Windows XP/Vista/7 to find instructions for this.
- Defragment the Hard Disk Drive:
- Click the Windows Start button and choose All Programs, then choose Accessories, then choose System Tools then choose Disk Defragmenter.
- Click the C: drive then click Defragment (or Defragment disk).
- If you have a Dot Matrix or an Ink Jet (NOT CANON) you can try to use the Generic/Text Only Driver.
- Laser printers should try an HP4L. CANON Printers MUST use a Canon driver, for example BJ10ex.
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