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MYOB – MAC Account Edge – Can’t open data file and I’ve misplaced my Installation Disk
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Published on Monday, 15 September 2014 14:18
Client called with a common problem – I’ve had trouble with opening the Account Edge data files - they just will not open!
Possible Solutions – There can be a couple of reasons the data file won’t open, try some of these steps -
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Can happen when the file name is too long or the file name has become corrupted. Try going to the location where your company file is located and click the file one time so it’s highlighted. Then go to file (top menu) and choose Get Information. Under name and extension try shortening the file name. After doing that close the Get Info window. Open the file you just renamed and you should no longer get the error.
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Try renaming the file to something slightly different and see if that makes a difference usually that fixes the error message.
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If still won’t open, after re-naming (shortening or changing part) re-start your computer, then try opening again.
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Another option is to go in the Account Edge folder and try using the optimization assistant to optimize the company file.Admin Functions
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Another thing to try - make sure there were no users on (easy -- no one could login), then use Applications/Utilities/Activity Monitor to find and force-quit the "Account Edge NE" and "FileConnect" processes. Then re-launch Account Edge.
How did you solve this? Come back and comment on what step(s) you found worked for you.
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