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MYOB/Reckon/Xero – Customer paid invoice twice – how I do the bookkeeping when paid twice by accident?
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Published on Friday, 24 February 2017 18:20
Client – I have a customer who paid their invoice twice (that is $80.03 twice, total $160.06 arrived in my account) and I know in the bookkeeping I needed to create another invoice to take up the extra in the bank paid by accident, and then raise a credit for the client. I have already refunded the money to them. I started entering transactions, but now I am trying to sort out what I have entered and got confused. Can you help?
Answer - Get the full picture to start – that is all transactions that have been raised -
Ctrl+Y and search Card for transactions and we get -
So now, there is (as above) -
· 3058 Inv 28/4 – Original Inv
· 3062 Inv 5/5 – Credit /Reversal
· SJ ...044 6/5 = which is applying the credit
And nothing to pick up the $160.06 on the bank!!!
What we need is to enter in the order the events occur
3058 Inv 28/4 – Original Inv $80.03
Xxxx Inv 5/5 – to pick up EXTRA paid $80.03
NB – easiest to start a new Inv
(Total Received, as on Bank $160.06 for the 2 Inv above)
Then -
Receive Payment $160.06 which will apply to 3058 and xxxx – and it will match the bank deposit
Next create a CREDIT for the Overpayment
Xxxx Inv 5/5 – Credit Reversal -$80.03
Then – such as in MYOB, but similar in Reckon and Xero (call for FREE help if required)
Enter Refund - click Register icon at bottom of Invoice window (Sales Register) > Returns and Credits (tab) > highlight correct credit you want > at lower LHS click ”Pay Refund” > update Cheque No. to W (withdrawal), Date and Bank account at top,
Record
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