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MYOB – Software crashed while I was in Payroll – how do I check if I lost any paycheques?
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Published on Monday, 02 June 2014 12:21
Client called and their MYOB Account Right Plus crashed while in Payroll (there were other computer problems in the office too). She wondered if she had lost any paycheques, and could she still get a session report?
Answer – if you have got to the step in the payroll Process where you create an electronic file or print pay cheques or payslips, then the transactions were already saved/recorded.
To find them, go to the Payroll command centre > Find Transactions, or Transaction Journal, check the dates, scroll down to find them.
Session Reports will only be available BEFORE the file is closed – so usually the info is lost when you re-open MYOB.
It is unusual for MYOB software to have crashed while in Payroll – so maybe get your computer/IT guy to do a check on your computer.
For more help search the MYOB Support Notes
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